Fitness Club Operations Manager – Aquatics

Milwaukee, WI
Full Time
Student (College)

About the Role

Elite Sports Clubs is seeking a Fitness Club Operations Manager – Aquatics to lead and elevate our aquatics department within a fast-paced, family-focused fitness club environment. This position blends aquatics leadership, pool operations management, and people development—ideal for a candidate who thrives in both hands-on leadership and day-to-day facility execution.

This role oversees swim lessons, lifeguard operations, pool safety, staff training, scheduling, and overall pool management, ensuring every member experience is safe, welcoming, and well-run.

Key Responsibilities

Pool Management & Facility Operations

  • Manage daily pool operations, ensuring the pool environment is consistently safe, clean, and professionally maintained

  • Perform routine checks on water quality, temperature, chemical levels, and safety equipment, in coordination with maintenance/operations teams

  • Ensure pool deck readiness, equipment organization, and proper signage/controls for member use

  • Maintain a strong relationship with operations/maintenance to address repairs, work orders, and preventative maintenance planning

  • Support scheduling and execution of open swim, lap swim, lessons, and special events with strong space management and communication

Aquatics Programming & Growth

  • Oversee aquatics programming including group lessons, private lessons, lifeguards, and youth programming

  • Maintain lesson structure, curriculum consistency, and high-quality instruction standards

  • Identify opportunities to grow aquatics participation and revenue through improved programming, staffing coverage, and member engagement

Team Leadership & Staff Development

  • Recruit, onboard, train, and mentor swim instructors and lifeguards

  • Create and manage staff schedules to support programming and operational coverage

  • Serve as a visible on-deck leader—supporting staff, coaching performance, and setting the standard for professionalism

  • Foster a positive, accountable team culture rooted in safety and member experience

Member Experience & Communication

  • Serve as the point person for aquatics-related questions, concerns, and service recovery

  • Ensure consistent communication to members regarding schedules, pool closures, lane availability, and special programming

  • Collaborate with front desk, youth programming, and club leadership to create a seamless member experience

Safety, Compliance & Organization

  • Ensure compliance with all aquatics safety protocols and local/state regulations

  • Track and maintain staff certifications (CPR, Lifeguard, WSI, etc.) and support ongoing staff development

  • Maintain department organization including schedules, attendance, staffing documentation, and programming updates

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